Advice from Cambridgeshire County Council on the best way to report highway faults such as potholes etc.:
At present, there are a number of ways in which highways issues are reported to officers e.g. telephone, emails, site visits etc.
Some of the methods people use to report highways faults to us are much more efficient than others.
For example, emails sent to the Contact Centre or directly to highway teams, often require a certain amount of interpretation. These have to be individually entered into our online fault reporting tool, duplicating the time spent reporting the issue. Phone calls to the service also take up valuable time for the busy highway teams. They may appear to be an easy and quick way of reporting a problem, but invariably they take up a lot of officer time.
Quite simply, emails and other websites (e.g. Fix My Street) are the most expensive method of reporting highway faults to us, followed by phone calls.
Using our fault reporting tool is free. It ensures all issues are visible to the relevant teams, and therefore they will get dealt with.
So, can I encourage you to use the online fault reporting tool and encourage others to do the same.
The tool is simple to use, but a brief guide to assist is available here if needed http://www.cambridgeshire.gov.uk/download/downloads/id/3420/hfr_user_guide (1.2mb).